Office365: Accessing Shared Calendar error:We can’t complete this because we can’t contact the server right now

Follow me In recent past more than couple of customer reported the following error while trying to access the shared calendar on Office 365 with outlook 2013. We can’t complete this because we can’t contact the server right now. Please try again later Troubleshooting Step 1: Try accessing the same shared Calendar’s from OWA (Outlook Web Access , in case of office 365 the URL is Mail.office365.com), if you can view the required Shared Calendar there than the permissions should be all right. Step2: If unable to access the shared Calendar from OWA as well, than we need to validate the permission Step3: To check the permission, login to OWA as the user who is sharing the calendar, then go to calendar and right click on the calendar and click permissions. We should be able to see the permissions here, make sure the problem user has desired permissions here. Step4: If the desired permissions are missing than again right-click the required calendar and use the Share option this time, Share the calendar with problem user along with desired permissions Step5: Now that we have all the permissions in order and more importantly we can view the required calendar’s in OWA , but we still have the following Error in Outlook, follow the below steps           We can’t complete this because we can’t contact the server right now. Please try again later  Step6: Open outlook and go to calendars, right-click and delete all the shared calendars for which we are getting the above error. Step7: from the top menu, select open shared calendar and reopen the...

Office 365 users sending Winmail.dat attachment

Follow me Ever wondered about people complaining that they got weird attachment with your email named WinMail.dat, they even try to open it but it didn’t open, actually they didn’t have a program capable to open that file. It was the Job of their email client (Mac Mail, Mozilla Opera) whatever they were using and that’s the sole reason that it removed all the styling which you did in your brand new Microsoft outlook and attached it as a strange file called WinMail.dat and presented the user with a dull  text only email. Here is what Microsoft says about it: By default, email messages that are sent from Exchange Online in Office 365/Outlook 2013/Microsoft Exchange Server use the Transport Neutral Encapsulation Format (TNEF) format. Messaging systems that aren’t based on Microsoft Exchange may be unable to interpret messages that use this rich text format. If the recipient’s messaging system can’t process this format, a file attachment that’s called Winmail.dat is added to the message. So now that we know about the issue lets talk about the solution. Well as we have already explained that the issue is not with your computer but with the outdated email client that Recipient using. What needs to be done is that you send him an email in plain text which his email client can understand.  So we have a couple of options here. If the recipient is someone to whom everyone (in your company) sends email and its an issue with everyone then we can do a change on the exchange server itself or if its only your problem then you can make...

The application experienced an internal error loading the SSL libraries

Follow me We do quite few Office 365 migrations, In past month or so we noticed that some users have started to complain about Outlook 2013 throwing a security alert on start-up stating “The application experienced an internal error loading the SSL libraries”.   With some quick research we have found out that it is actually some bug with Microsoft Outlook 2013 where it gives this error when you domain website (given that it shares the same name as your SMTP domain) doesn’t run on SSL or has Bad/Expired/Un-trusted SSL certificate. Outlook Uses various AutoDiscover processes to query an Exchange email account connection information, one of them is also Domain name lookup, so if you website name is same as your email SMTP domain name then Outlook can look that up.  However this never used to pop-up with this warning message until recently. One solution to the issue is to get your website on SSL with a good third-party certificate but it not something very acceptable to me, I don’t care if my website has a SSL cert or not than why is outlook bothered with it.  MS is working on a solution to the problem but in the mean while you can create the following registry entry on the problem PC to suppress this warning message For Outlook 2013 Create or import the following key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover “ExcludeHttpsRootDomain”=dword:00000001 For Outlook 2010 Create or import the following key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover “ExcludeHttpsRootDomain”=dword:00000001   Hope this article helped you to fix the quick issue at hand, for more support options visit here Follow...

Troubleshooting Outlook AutoComplete issues

Follow me In Part 1 of this series we have already discussed the evolution of NK2 to AutoSuggest and then to Auto Complete streaming files. If you haven’t read it, I would recommend reading that, As the terminology used in this article would make more sense then. Anyways, As I mentioned in Part 1 that An user complained that the autocomplete history of her Outlook 2013 get washed off every now and then. i.e. it last not more than two days, as always my first assumption was that the user is confused 🙂 but when I checkout her PC and had a look at the autocomplete streaming files, I had to agree to the user, check out the image below. Image of multiple streaming files The numerous autocomplete files makes it evident that AutoComplete files is getting changed/replaced repeatedly hence the user is loosing her outlook autocomplete information. So to troubleshoot this issue we followed multiple steps and while researching around we did found a lot of useful information about how to troubleshoot AutoComplete issues.  If you do not have much Idea about what is a  Outlook AutoComplete file or NK2 file then you should definitely read the Part 1 of this article series to clear those concepts before reading this. This article is a collection of steps which can be performed to troubleshoot Autocomplete issues. Troubleshooting Steps SafeMode for Outlook Many would feel that this step is irrelevant here but This should be the first step for any outlook issue troubleshooting, Many issues with outlook happen because of some third-party plugin.  So it is always advisable to see...

Nk2 versus Suggested Contacts and AutoComplete

Recently I ran into an issue where the user complained that the autocomplete history of her Outlook 2013 get washed off every now and then. i.e. it last not more than two days, as always my first assumption was that the user is confused 🙂 but when I checkout her PC and had a look at the autocomplete streaming files, I had to agree to the user, check out the image below. Image of multiple streaming files Obviously after seeing this I had to agree with what user was saying and I decided to dig further.  Though I knew about Nk2 to streaming files and in the middle vaguely also remember Suggested Contacts but the picture wasn’t very clear.  Upon digging around I found lots of scattered but very useful information, so I decided to put it on a single page, Hence the article 🙂 . OK, Lets begin with some basic questions like What is AutoComplete History ? Remember, in Outlook (any version) when you are type email address of someone under To/CC/BCC, a list of suggestions start appearing. This list is called as Autocomplete history and is build with the email address with which you communicate via outlook. So if you are sending an email to someone for the first time its email address will not come up as suggestion but from the next time it should. This autocomplete information is stored in a file, in fact its different kind of files with different version of Outlooks NK2 Cache: NK2 file was used with Outlook 2007 and prior versions of outlook. So every outlook profile on a...

Evernote Outlook Plugin not working with Outlook 2013

Follow me Recently, A user reported that the Evernote Outlook plugin isn’t appearing any more in her outlook 2013, I connected to her PC and checked the plugins under File->Options->Add Ins, I found it disabled (or unchecked), Upon enabling Add-in following error comes up in the same window Error : Not Loaded, A run-time error occurred during the loading of the com add-in I tried to disable and enable the Plugin a couple of time but the error remained consistent. Another fun fact is that when we look under File->Options-> Add-ins, All add-ins shows the path of their respective DLL, however for Evernote add-in that path is blank, which is quite consistent to the error “Not Loaded” Anyways I went ahead and tried over the top installation as in a repair install of Evernote, it didn’t give any error message but the installation kept crashing before finishing successfully. Went ahead and uninstalled and reinstalled Evernote on the PC, but still when we try to enable the Add-in we get the same error. Found a suggestion from Evernote forum to re-register EvernoteOL.dll,  using the following process 1. Exit Outlook. Make sure that Outlook.exe process exits completely (you can check that in the Task Manager’s Processes tab), if       it does not, terminate the process. 2. Win + R to open Run dialog 3. In the Run dialog enter the following and press OK cmd.exe 4. In the cmd.exe window, change directory to the Evernote installation directory: cd “c:\Program Files\Evernote\Evernote” 5. Un-register Outlook add-on with the following command: regsvr32.exe /u EvernoteOL.dll 6. Wait for the confirmation dialog and click OK. 7....