Office 365: Setting up Scan to Email for Multi Function Printers

Follow me Almost with all the midsize organizations we have to configure scan to email after their office 365 migration, it used to be a challenge earlier with older Printers as they did not used to support TLS but now MS has provided a solution for that as well.  I recently help configure a client two of their Konica printers with Office 365, so I decided to document the settings for my future reference and benefits of others. To begin with, Yes Office 365  has relay services available mainly of two kinds Option 1:  Authenticated Client Submission:  As the name suggested this kind needs a licensed mailbox to send email. This relay can send email to internal (as in the SMTP domain of the mailbox its sending from) as well as external domains like gmail or yahoo or any other external organization You would need this setup on your printer if you direct want to mail to scans from your printer to your client or anyone outside your company This method needs TLS , so use this only if your printer supports TLS, in my experience Konica does but couple of Ricoh printer I tried to set up to didn’t. The sending email address or printers email address should be listed a the primary or secondary SMTP address on the licensed mailbox you are using to authenticate, else Konica gives Login Error. Specifically in Konica printers there is a sending email address and another admin email address, Please make sure both alias are present on the licensed mailbox. Port 587 and 25 outbound should be open for the printer...

Redirected Printer queue increases to exorbitant size

Follow me Recently one of the user complained about not being able to print from remote desktop session to local printer, As a first step to check the issue we validated that the local printers are getting redirected to the remote server( In my case the local PC was MacBook OS X and the remote server was Windows 2008 R2). I found the printers to be redirecting fine. How to validated that printers are redirected 1) On the remote server go into control Panel -> Printers (this could be named differently in different OS) 2) Here one should see the list of all the printers installed on the remote server 3) You should be able to see the printers connected/installed on your local PC here as well and they will say redirected in bracket. So here, I was able to see all the redirected printers here (I had multiple printers installed on my local Mac), Incase you do not see the redirected printers here, then please follow our Troubleshooting Printer Redirection article Here also this other article may also be helpful in troubleshooting Printer Redirection Here. Anyways, as here in this case the redirected printer were showing up fine, I went ahead and gave a test print and it came out of the local printer without a delay.  As always I gave a stare to the user, said from my eyes (what’s wrong), user was little perplexed and embarraced. I requested him to try to give a print, he went ahead and opened a PDF and tried to print it, I immediate pulled up the print queue (by clicking the...

Printer Redirection not working with MS Publisher ImageSetter required error

Follow me Recently we had an issue where we were trying to redirect HP printer installed on Mac OS X to a Windows 2008 R2 Terminal server. But it wasn’t getting redirected, we tried all the steps listed in our other article about Printer redirection ( I will suggest that to be followed as well) if you aren’t getting this specific error or if you this article doesn’t resolved issue. Any how that article didn’t resolve the issue and while checking out we found the following event id 1111 listed in the system log (Event Viewer). see below Error: Driver MS Publisher ImageSetter required for Brother Printer is Unknown I researched further on this error and found no reason for this to happen, however I found some instructions to install ImageSetter driver as a generic driver on the server but they didn’t work. So the instructions were 1) Open devices and Printers 2) Add Printer Wizard 3) Select locally attached printer 4) Select Generic under Manufacturer and select MS Publisher ImageSetter under printers But the problem was that ImageSetter driver was not listed on my windows 2008R2 server. We also found steps mentioning  installing the Image Setter driver from MSPublisher installation but again we didn’t find the required DLL under the installation folder as well. So finally after checking few more things, we decided to port over Image setter driver from some old WinXP or Windows 2003 install, fortunately we didn’t have to do that and we found the driver Here We downloaded the driver and installed it with following steps Extract the drivers if not already done. 1....

Disable Remote Desktop Easy Print Driver

Disable Remote Desktop Easy Print Driver: A very common situation we’ve seen when we use Remote Desktop Services, and try to print to a Local Printer, the results are not aligned, gibberish, etc. In most of the cases, the reason is the printer driver used by the remote desktop services to accomplish the print job. By default, Windows Server 2008, and Windows Server 2012 are equipped with Remote Desktop Easy Print Drivers. When the printer is redirected, it used the default RDEP Drivers to map the printer. This driver supports variety of printers. Also, allows you to printer in most of the cases. However, in situation like above, you may want to disable Remote Desktop Easy Print Driver. If you do not want to use the RDEP drivers on the remote desktop, there are multiple ways to accomplish the task, like disabling Remote Desktop Easy Print from Group Policy. For: Server 2008, Server 2012, or by installing the required drivers on the Remote Desktop Server. Location to Group Policy: Computer Configuration\Policies\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection Edit the following group policy objects to make Easy printing as the second priority. Computer Configuration\Policies\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection\Use Terminal Services Easy Print printer driver first – Disable User Configuration\Policies\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection\Use Terminal Services Easy Print printer driver first – Disable You have to do this on all remote desktop host servers if you have a farm. This will make Easy printer driver use as the second option, it will not going to disable easy printing. Alternate way to avoid the use of Remote Desktop Easy Print Driver: To my experience,...

HP LaserJet CP1215 prints page solid black on pictures

Problem A Client reported that since the latest windows update, Printer is printing solid black where ever there are pictures on a page Troubleshooting We researched on the issue and found that when ever there is a bulk automated windows update the issue occurs and only solution found so far is system restore. We researched further on the issue and found the following link which suggested to change the print processor http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/LaserJet-CP1215-prints-page-solid-black-on-pictures/td-p/2972465 Devices and Printers, Printer Preferences, Advanced, Print Processor, and changed it from ZIMFPRINT to HP Color Laserjet This resolved our issue, Hope it...

Brother Printer Replace Toner Cartridge Message , Reset brother toner cartridge

Problem: Replace Toner cartridge message on Brother printer MFC-7860 DW, Printer stopped printing Solution 1: Following is a hack to reset the cartridge so that after you refilled it Working hack for an MFC 7860DW 1) Open front cover 2) Press and release “CLEAR” button 3) Message “Reset drum” appears on display with options 1 (Yes) or 2 (No). 4) Enter following combination : *12 5) On display appears “accepted” 6) Close cover and problem is solved. Solution 2: This is a standard procedure to be enabled on Brother USA site Problem: Replace toner message and your brother printer has stopped printing Solution: Enable continuous mode What is Brother MFC continuous mode ? The print life of Brother toner cartridges is based upon their ability to continue to achieve guaranteed print quality. As the toner cartridge is used, the supply of available toner is consumed and the functional components become physically worn. The LED indication to replace toner cartridge flashes when the supply of toner and/or material deterioration reach a level at which the print quality can no longer be guaranteed. You can continue printing with the toner cartridge beyond its estimated print life by enabling “Continue Mode”. How to enable Continuous Mode ? Press the GO button 7 times (quickly). All of the LEDs should flash twice, and the Ready LED should turn on. Continue mode is now enabled. To disable Continue Mode, please follow the steps below: Press the GO button 7 times (quickly). All of the LEDs should flash once. Continue mode is now disabled. http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/002800/000028/faq002828_001.html?reg=us&prod=hl2130_all&c=us_ot&lang=en...