In recent past more than couple of customer reported the following error while trying to access the shared calendar on Office 365 with outlook 2013.

We can’t complete this because we can’t contact the server right now. Please try again later

We Can's complete this because we can't contact the server right now

We Can’s complete this because we can’t contact the server right now

Troubleshooting

Step 1: Try accessing the same shared Calendar’s from OWA (Outlook Web Access , in case of office 365 the URL is Mail.office365.com), if you can view the required Shared Calendar there than the permissions should be all right.

Once logged into OWA, select calendar from the top menu bar

Once logged into OWA, select calendar from the top menu bar

Step2: If unable to access the shared Calendar from OWA as well, than we need to validate the permission

Step3: To check the permission, login to OWA as the user who is sharing the calendar, then go to calendar and right click on the calendar and click permissions. We should be able to see the permissions here, make sure the problem user has desired permissions here.

Right click the problem calendar and select Share or Permissions depending on what you are doing

Right click the problem calendar and select Share or Permissions depending on what you are doing

Step4: If the desired permissions are missing than again right-click the required calendar and use the Share option this time, Share the calendar with problem user along with desired permissions

Right click the problem calendar and select Share or Permissions depending on what you are doing

Right click the problem calendar and select Share or Permissions depending on what you are doing

Provide the email address of the problem user to share calendar with him

Provide the email address of the problem user to share calendar with him

Step5: Now that we have all the permissions in order and more importantly we can view the required calendar’s in OWA , but we still have the following Error in Outlook, follow the below steps

         

We can’t complete this because we can’t contact the server right now. Please try again later 

Step6: Open outlook and go to calendars, right-click and delete all the shared calendars for which we are getting the above error.

Step7: from the top menu, select open shared calendar and reopen the same calendar’s again. Now you shouldn’t have the error any more.

Hope you liked the article, for more solutions or reporting new issue, feel free to start a new thread on our forum

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An automobile enthusiast at heart and computer geek by profession, started my Career with MS in 2005.Left Jobs and started Pledge Technologies (the parent company to Grishbi) back in 2009.We have been providing IT consulting to various Small and Medium businesses across US and UK since then.Our company specialises in Microsoft Server technologies like AD, Exchange, the rest and with numerous Office 365 migrations under our belt, we quite an expert with that too. Whatever we learn in our day to day life, we share it back on Grishbi as a Thank for all the love and support our customers have given us.
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