We do quite few Office 365 migrations, In past month or so we noticed that some users have started to complain about Outlook 2013 throwing a security alert on start-up stating “The application experienced an internal error loading the SSL libraries”.  

Outlook 2013 :The application experienced an internal error loading the SSL libraries

Outlook 2013 :The application experienced an internal error loading the SSL libraries

With some quick research we have found out that it is actually some bug with Microsoft Outlook 2013 where it gives this error when you domain website (given that it shares the same name as your SMTP domain) doesn’t run on SSL or has Bad/Expired/Un-trusted SSL certificate.

Outlook Uses various AutoDiscover processes to query an Exchange email account connection information, one of them is also Domain name lookup, so if you website name is same as your email SMTP domain name then Outlook can look that up.  However this never used to pop-up with this warning message until recently.

One solution to the issue is to get your website on SSL with a good third-party certificate but it not something very acceptable to me, I don’t care if my website has a SSL cert or not than why is outlook bothered with it.  MS is working on a solution to the problem but in the mean while you can create the following registry entry on the problem PC to suppress this warning message

For Outlook 2013

Create or import the following key:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover

“ExcludeHttpsRootDomain”=dword:00000001

For Outlook 2010

Create or import the following key:

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover

“ExcludeHttpsRootDomain”=dword:00000001

 

Hope this article helped you to fix the quick issue at hand, for more support options visit here

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An automobile enthusiast at heart and computer geek by profession, started my Career with MS in 2005.Left Jobs and started Pledge Technologies (the parent company to Grishbi) back in 2009.We have been providing IT consulting to various Small and Medium businesses across US and UK since then.Our company specialises in Microsoft Server technologies like AD, Exchange, the rest and with numerous Office 365 migrations under our belt, we quite an expert with that too. Whatever we learn in our day to day life, we share it back on Grishbi as a Thank for all the love and support our customers have given us.
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