Problem

A Client reported that since the latest windows update, Printer is printing solid black where ever there are pictures on a page

Troubleshooting

We researched on the issue and found that when ever there is a bulk automated windows update the issue occurs and only solution found so far is system restore.

We researched further on the issue and found the following link which suggested to change the print processor

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/LaserJet-CP1215-prints-page-solid-black-on-pictures/td-p/2972465

Devices and Printers, Printer Preferences, Advanced, Print Processor, and changed it from ZIMFPRINT to HP Color Laserjet

This resolved our issue,

Hope it helps

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An automobile enthusiast at heart and computer geek by profession, started my Career with MS in 2005.Left Jobs and started Pledge Technologies (the parent company to Grishbi) back in 2009.We have been providing IT consulting to various Small and Medium businesses across US and UK since then.Our company specialises in Microsoft Server technologies like AD, Exchange, the rest and with numerous Office 365 migrations under our belt, we quite an expert with that too. Whatever we learn in our day to day life, we share it back on Grishbi as a Thank for all the love and support our customers have given us.
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